Online Order Process
Here is how your online order is processed. We are also happy to take your order by phone if you prefer to speak with a human! The same general process applies.
1. You place your order
Place your order by shopping at our online store. No payment is taken at this step.
2. We review, confirm, and accept your order
All furniture is built to order so we review and confirm all order and delivery details with you before accepting your order. This is done by phone and/or email.
3. We collect 50% of your order total
We collect a 50% deposit in order to proceed with your order.
4. We build your order
After we receive your deposit, we commence crafting your furniture. Lead time from deposit to completion is usually 6 to 8 weeks.
5. We collect the remaining 50% of your order total
When your furniture is ready, we collect the balance of your order.
6. We ship your order
We next ship your order via LTL freight truck in a custom crate for safe transit.
7. You take delivery
You will schedule your delivery with the LTL freight carrier. You need to be present to inspect, sign for, and accept delivery.